Help & FAQ's

€4.99 for standard delivery, no surprise fees or extra charges for customs processing. International charges vary depending on parcel size and location.

If you select the standard delivery service, the delivery aim is 5 working days but we do ask customers to allow up to 7 working days for delivery.

As soon as we have dispatched your order, you will receive an email from us confirming the details of your purchase and the delivery method you have chosen. Your dispatch confirmation will also contain details of how to track the progress of your delivery. You can also login at any time to see the status of your order.

Tracking details of your order will be emailed to you with your dispatch confirmation. Alternatively, if you are a registered customer, these details can also be located within your order history, simply by logging into your account area and viewing your order history.

We use a range of high-quality personalisation methods to make your items truly yours. Most of our products feature embroidery, which gives a premium, long-lasting finish that won’t fade or peel over time, making it ideal for everyday use. But we don’t stop there. Depending on the item, we also use sublimation printing, laser engraving and UV printing to get the best results. Whether it’s sharp text, full-colour artwork or a sleek engraved finish, we always choose the technique that works best for that specific product. Each method is carefully selected to make sure your name, logo or design looks great and stands the test of time.

No. We do not include any invoice or any price in the packaging as most of our customers send direct to the recipient. For orders being delivered to the US, we are legally required to display the contents and price of each parcel to customs.

Yes, during purchase on the basket page you will have a box available for you to write your own personal message to be sent with the gift. This will be placed on the gift card, which arrives with the parcel for the recipient to see when delivered.

If the order has been damaged in any way then please get in contact within 10 working days of receiving the order. We will replace the products if they have been damaged. However, due to the nature of personalised products, exchanges and refunds are not available unless it is a fault on our part. Please refer to our online returns policy for full details.

We do deliver outside of Ireland. Please change the country to your preferred location in the shipping section of the checkout.

Orders to Europe normally take 4-7 working days to arrive.

Orders outside of Europe normally take 6-8 working days to arrive.

If you would like to amend your order, email us at amendments@my1styears.com within 30 minutes of placing the order. Please include your order number and the change(s) in which you would like to make.

Please note that we cannot guarantee amendments submitted after 30 minutes as your order may already be in production.

Please contact support@my1styears.com or our Live chat with photos of the fault and your order number, we will then be able to rectify this for you.

All information on product recalls and safety notices can be found here. If you have any other questions related to this please contact support@my1styears.com or use our Live chat function